Help! I Need Some Remote Assistance - Reconfigure the Expiration Date (Page 3 of 4 )
In the last section, I mentioned how the maximum time allowed for a Remote Assistance invitation is thirty days. However, if the person sending the invitation has Windows XP Professional, he can set the expiration for 99 days through an option of the Remote Assistance wizard. And if you happen to get one of these invitations, you can keep accessing it for over three months. Just take the following steps with Windows XP Professional:
Click Start, then Run. Type in gpedit.msc and press Enter. This should open the Group Policy Editor.
Once in Group Policy Editor, double click on the left in order to bring up Local Computer PolicyComputer ConfigurationAdministrative Templates. After that, go to the right and double click. This will direct you to SystemRemote AssistanceSolicited Remote Assistance. A new window will open, called Solicited Remote Assistance Properties. This is where you will make all your changes.
Under the tab labeled Setting, click on the button labeled Enable. There is a box called Maximum ticket time (value). Roll this all the way up to 99. Go to the box called Maximum ticket time (units) and change it to Days.
Choose OK and exit out of the Group Policy Editor. At this point, you can send out Remote Assistance invitations that last 99 days.
In case you know someone with Window XP Professional and they are frequently asking you for help with their computer, you can perform the entire process I just laid out on their computer while you're in a Remote Assistance session. Just make sure that when you're done, you create a file invitation and send it to yourself (then set an embarrassing photo as their background so that they get in trouble - just kidding!).
Next: Fixing the Problems and Conclusion >>
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