Help! I Need Some Remote Assistance - Fixing the Problems and Conclusion (Page 4 of 4 )
There are problems that can occur when trying to run a Remote Assistance session. And because this tool is dependent upon the Internet, that's where the problems take root. Most of the time, problems occur when one or both computers are operating on networks. If the network is running through an older router or cable/DSL modem, then it must support UPnP (Universal Plug 'n' Play) when doling out IP addresses or Remote Assistance probably won't work.
The firewall can also be a hindrance if either user doesn't use Windows Firewall, because Windows Firewall automatically allows the computer to communicate with the program sessmgr.exe (Remote Assistance). If either of you are using another firewall, you must manually configure it to allow the program to communicate data with the computer. You can also open port 3389, but this is a less secure method.
So far we've been talking about Remote Assistance as it's known on Windows XP. But did you know it also comes packaged with Windows Vista? For such a useful tool, it shouldn't be surprising. And since Vista is the next generation operating system for Windows, Remote Assistance comes better than ever.
In Vista, Remote Assistance is a standalone application that does not require the use of the Help and Support Center or Windows Messenger. Two people can connect to a remote computer at the same time and if you happen to log off, the session automatically reconnects. You can also pause sessions in case you need to turn your attention elsewhere. This new version uses less bandwidth and works better with low speed connections.
I hope you enjoyed this article on the basics of using Remote Assistance. It's not the most mind-blowing subject ever, but it can definitely be useful for those who find themselves constantly needing help and feel bad about having people come all the way over to their house for what they consider a minor problem. And that's a best case scenario. Here's to minor problems!
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