Because many users have encountered problems trying to transition to SP1, such as endless reboot cycles and broken applications, along with others, some of which I've already mentioned, Microsoft has offered free support to anyone with Vista. According to the Microsoft SP1 support site, unlimited installation and compatibility support will be available for free until March 18, 2009.
Clearly Vista still has a few hills to climb before consumer criticism starts to wane, at least until a large amount of consumers start to use new PCs with Vista on it and running smoothly. I can see a much larger problem looming for businesses with hundreds to thousands of existing PCs that still need to be upgraded. According to an article written by Larry Hooper of crn.com, there will not be any recommendations from solution providers to their customers. The other option would be to hold out for XP SP3, but that's a whole 'nuther article.
Until then, enjoy the vistas of the future.
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